Availability
Any uptime commitment is stated in the order, product description or a separate written agreement.
Support
Support is available 24/7. Response and resolution times vary by issue, impact and plan.
Maintenance and exclusions
Planned maintenance, customer configuration, third-party services, attacks and acceptable-use violations may be excluded.
Credits
Where credits apply, eligibility and request deadlines are defined in the applicable written service commitment.
Contact
Questions can be sent to support@scaletocloud.com.